“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so”. – Mahatma Gandhi

Excellence in Customer Service can only be truly delivered if you fully understand what your customers really Value ” The Voice of the Customer” – your staff, resources and processes must then focus on delivering this Value every time. So ask yourself the question – do you really know what your customers really value?

Great to meet up with the team from South West TAFE and Lyndoch Living as they celebrated winning the Victorian Training Awards 2015 Industry Collaboration Award

We are pleased to announce that KB Business Solutions will be the Senior Judge for the 2016 Southern Grampians Business Excellence Awards – this is our third year of judging are we are excited to be part of this excellent program to recognise great businesses in the region